The fresh Figuratively speaking Organization (SLC) said you to definitely, centered on HM Revenue and you may Customs’s suggestions, I don’t exists

I was paying my education loan since the 2010 in the monthly instalments greater than ?200 thru PAYE, the balance keeps growing and you can appeal charges was ballooning

The difficulty appears to have going once i altered work within the 2012. 36 months later on, I found one to none off my personal money was actually put on my personal membership.

HMRC insisted it was difficulty to own SLC. I sent five years’ property value payslips so you can SLC twice (they lost the initial package) and you can, immediately following one year, ?12,366 is actually subtracted away from my personal debt. You to definitely don’t through the collective focus fees. SLC insisted I was responsible for such while they were placed on an enthusiastic wrongly excessive equilibrium.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London

SLC passed myself on to HMRC, hence promised surprise analysis. It appears that once you altered operate your national insurance coverage matter is actually combined that have an effective stranger’s, so repayments was in fact resting in the limbo to own 9 age which have notice accumulating into the equilibrium that, but also for the new error, need to have already been paid off. What is it really is stunning is that SLC and you will HMRC made an effort to offload your onto both with the half a dozen many years which you have attempted to resolve the difficulty, and you can step was only pulled whenever i had inside it.

You will find and create an effective ?eight hundred redress payment, and place actions positioned to eliminate a recurrence of this material.” SLC, and this did not offer a remark, has at the same time felt like which you are obligated to pay ?step one,800, however, has actually yet to spell it out if or not this includes the fresh new unfairly applied desire. Of course, you would like the new unsubstantiated contribution authored out of. Your own predicament might possibly be troubling adequate when it is actually a one-of. Although not, almost every other students has actually complained to me that they are becoming charged having expenses they will have currently paid down, or banned away from examining the harmony.

Londoner Le received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a ‘mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC states: “I apologise as well as have updated our very own records so you’re able to echo the newest student financing repayments designed to go out

“In my last name that have SLC, it said this may maybe not provide any longer information about which strange financing and that all the it could manage is alert HMRC once more, but this will use to a couple months. HMRC says they has never read of SLC. So I’m stuck inside the a good bureaucratic horror with, to date, cost me personally ?2,100 that we normally ill manage.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there Vidalia payday loan and cash advance is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.