Past one-fourth we worked together with her on improving blogs to applying for a means-tested education loan

As part of the procedure, children enter the parent’s otherwise partner’s income very SLC can perhaps work aside how much cash the brand new beginner get. New mother or father otherwise spouse upcoming must confirm its income.

We learned that a great amount of moms and dads or lovers was confused about the procedure otherwise make mistakes. They’re not yes when otherwise the way they have to fill out information, so they really commonly come across a paper means once they normally fool around with an internet solution pursuing the scholar have applied. It is really not clear in it just what monetary pointers they want to keeps at your fingertips. It means people will most likely not rating what they are permitted otherwise need to waiting prolonged to get almost all their currency.

Having the whole photo

As an element of so it works, colleagues of rules, sales, provider construction and stuff in the SLC travelled to GDS to possess a great working area. I spent your day looking at every lookup we’d attained.

Getting to date apart, this was a super chance for colleagues in Glasgow and site you can London area to work collaboratively as well as have talks in regards to the loan application process, difficulties and you can our facts.

We prioritised the number one requires and you will problems and came up that have choices. Information getting moms and dads and you may partners was often destroyed otherwise put away for the articles you to wasn’t created for them, and we also made a decision to spend remainder of the week solving this matter.

Chris Hunter (Equipment Purchases Movie director from the SLC) and you may Sarah lived in London area and then we made a harsh information regarding the new content might look. Sarah and i then invested the second couple of days writing.

Working together to improve the content

Couple writing are typically a partnership anywhere between a content person and you will an insurance policy pro, but we’d learnt a lot regarding workshop about the app techniques therefore the coverage behind it. We were convinced we are able to develop something are exact. We had an obvious problem to eliminate, generally there wasn’t as often discussion on which i must tend to be.

There were certain snags. The two of us consider we are able to has actually benefited away from speaking a little more about GOV.British design and you will articles models before i become. Couples composing utilizes you having the ability to verbalise details once the they are available, in which content artists are used to scribbling and you may editing as they develop. This can use up a good amount of time, that it try helpful to let you know a good draft of your own the latest content throughout content crits to acquire a fresh angle. There have been some cases once we could have gained away from good plan pro on area, hence contributed to particular past-second alter prior to we published.

“Since it is actually my personal very first time few creating, I came across it quite challenging. Your unexpectedly end up being extremely care about-aware plus individual technique for creating looks within the limelight.

“It’s often difficult for me to understand why choices have been generated regarding the content this was really used in SLC so you can see the GDS process.

“I have found various methods at the office that i hope can raise the efficiency. I plan on initiating pair composing and would like to look for time to take on the complete journey when carrying out an alternative project.”

Eventually, simple fact is that users who’ll know if the message is a success. SLC are computing exactly how many calls it get about topics protected by the new content. We will be looking on Google Statistics to measure how many some body seek email address immediately following enjoying the newest web page and just how most are getting the brand new report models. We will in the near future rating a notion whether we now have improved the experience for mothers and partners.